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UX results
Deliverables:
User Workshops
The first 2 weeks involved support service based in Stockport. Learn and share insights, brainstorm with CS teams, and set user objectives to meet business goals
User Problem: “No Wi-fi”
BT builds upon real-world user experiences I believe customer want reliable, efficient services, clear communication, prompt support, and seamless service integration.
User Problem: “No Wi-fi”
As a user experiencing connectivity issues, I want to access troubleshooting guides and contact support through BT’s website so that I can resolve problems efficiently.
User Journey: Login
Modular design is about breaking down a design into small parts (modules), creating them independently, and then later combining them into a larger system. See here
User Journey
OnLogin users is directed to their dashboard, where they can view account details, usage stats, and recent bills. See here
User selects “Help menu” to access search bar, troubleshooting guides, FAQs, or contact customer service.
Concepts
Using the BT’s design system I created navigation bar with links to Sign Up, Log In, View Plans, and Support.Interactions: Clickable buttons leading to respective screens. See here
UI Design
The new BT UI design features a clean, professional look with brand colors, modern typography, clear CTAs, and responsive layout.
UI Design
The design would be responsive and feature clear CTAs for a seamless user experience. it would also provide
UI Design
The UI design tema worked on all Interactive Elements: Include hover effects, animations, and transitions to enhance user interaction and visual feedback.